UHG’s Professional Development Series is all about supporting GPs and Practice Managers with Smarter, Simpler Workflows

These short, practical sessions will help your practice streamline workflows, improve turnaround times, and get the most from UHG tools and services. Whether you’re looking to reduce admin time, avoid follow-up calls, or better understand industry processes, these sessions are built to support you. Each session runs for 30–45 minutes and includes time for Q&A, resources, and next steps.

If you missed our webinar in person, you can catch up here at any time. Also feel free to pass this page link to anyone in your practice who would benefit from the session.

Session 1: How Tele Retrieval Supports You: Streamlining Medical Information Requests

Held: August 2025

Watch session here:

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Upcoming Professional Development Series Sessions

Session 2: Why Life Insurers Request Medical Information – and How You Can Respond Efficiently

Co-hosted by TAL Life Insurance & UHG
Scheduled: October 2025
Format: Online with optional live Q&A

This session gives you insight into why insurers request medical information and what they need to process claims quickly and fairly. You’ll hear directly from TAL and UHG on how your responses impact the client experience — and how to streamline the process.

You’ll Learn How To:

• Understand the role of medical information in life insurance
• Recognise what makes a complete, high-quality response
• Meet turnaround expectations with minimal disruption
• Reduce the back-and-forth with clear, accurate submissions
• Access support contacts, including your Provider Relationship Manager

Session includes real-world examples and practical submission tips.

Session 3: Digitising Medical Information Requests – How to Save Time with UHG Tools

Making Digital Easy
Scheduled: Late November 2025
Format: Online with optional demo and Q&A

Manual processes are time-consuming and frustrating. This session introduces you to UHG’s digital tools, including the Provider Portal and software integrations with Best Practice and Medical Director. Learn how digital options make your job easier — and your day more efficient.

You’ll Learn How To:

• Access and use the UHG Provider Portal
• Enable software integrations to speed up workflow
• Transition away from paper-based forms
• Access technical support and training resources
• Discover upcoming features and request setup assistance

Includes a case study from a practice using UHG digital tools successfully.