Anita applies for income protection insurance. Insurer ABC needs some health information in order to insure Anita.  Insurer ABC’s underwriter (Bob) logs into our platform and requests a medical file copy from Anita’s GP and arranges a nurse to visit Anita’s home to complete a medical assessment.  UHG coordinates all the requests from one place allowing Bob the underwriter to make sure Anita’s cover is put in place easily and quickly.

Anita’s HR department arranges a mini health check service and flu vaccination. The HR Officer orders the services via UHG, which initiates a mobile nurse (Jill) to visit Anita. All of these requests are fulfilled from one place and the report is returned to the HR Officer securely and quickly via UHG’s platform.

Anita trips on slippery steps at her work and injures her arm. When Anita phones her company’s employee help line, details of the incident are recorded. UHG’s platform is used to search for a local Physiotherapist (George), who assesses the situation and develops a plan to get Anita back to work. The HR Officer is kept up-to-date throughout the entire process via UHG’s platform.

Anita’s arm has become problematic and she is having trouble at work and playing sport. She lodges a Workers Compensation claim with her employer.

Claims Assessor, Mary, logs into UHG’s platform and orders a Treating Doctor Report from her GP. Mary also searches the marketplace for an Orthopaedic Surgeon located near Anita’s workplace, who is qualified to perform an Independent Medical Examination.  All this information is returned to Mary via UHG’s platform, allowing her to quickly and efficiently assess Anita’s claim.

After receiving the IME report, the Claims Assessor (Mary) agrees that Anita requires Rehab services to get her back to full mobility. Mary requests OT services via UHG from an OT at Rehab Company.

Anita undertakes a 6 week program with an OT (Sally) to rebuild her arm strength. A weekly report is returned to her insurer via UHG. At the end of the program, Sally advises Anita that her treatment has been successful.