UHG Agreement – IRO Scheme Only
Scope of Services and Fees
UHG’s Medical Information Exchange service, powered by medEbridge®, enables your law firm – with the consent of the claimant – to securely request and download treating doctor reports and clinical notes from every Australian GP, Hospital, Radiology provider, and Allied Health Professional.
There are two service offerings for the retrieval of clinical notes and one for Treating Doctor Reports (GP or Specialist).
These services are:
Option 1: IRO Classic
- The traditional IRO model, focused on optimisation of completions and cycle times.
- Fee: $92 (+GST) For Treating Doctor Reports (GP, Specialist) and File Copies (GP, Hospital, Allied Health).
Option 2: IRO Lite
- A new service, catering specifically for medical and hospital file retrieval.
- Allowing for a retrieval cycle of up to 40 days, with the option to extend for another 30 day cycle for an additional $30 (+GST).
- Fee: $65 +GST for File Copies (GP, Hospital, Allied Health).
Independent Medical Examination Services
Via medEbridge®, firms are able to book appointments and download examination reports with the existing marketplace of independent specialists. Firms also have the option to onboard any preferred specialists to procure independent medical exams, supplementary reports and file reviews.
- Fees may apply where the IME provider is not contracted to IRO.
- Fee: $80 (+GST) per request (if applicable).
Payment Terms
Retrieval of Medical Information (GP records, Hospital Records, Treating Doctor Reports)
- UHG will charge either $65 (+GST) or $92 (+GST) per request based on the service you choose at time of ordering.
- Invoices will be issued weekly, upon completion of services and are payable within 14 days.
Independent Medical Examination Services
- UHG will charge $80 (+GST) per request (if applicable).
- Invoices will be issued weekly, upon completion of services and are payable within 14 days.
Provider Invoices
- UHG will seek reimbursement directly from IRO for the provider fee.
- Any provider invoice that IRO rejects will be issued to your firm and is payable within 14 days.
- All provider GST amounts will be invoiced to your firm for payment and are payable within 14 days.
Terms and Conditions
- Cancellations fees apply when greater than 48 hours post request.
- Weekly billing cycle and 14-day payment terms from date of invoice.
- UHG will enforce the customer pay simple interest daily for any overdue amounts, until such point in time the payments are up to date.
- All service-related charges excluding provider fees will be invoiced upon case completion.
- All service fees will be indexed annually on the 1st of January in respect to Health CPI.
Agreement Confirmation
To agree to the above terms, please complete the following: