UHG Widget for MedicalDirector: fast, efficient and secure


Information requests can be completed electronically with relevant information extracted directly from medical records


Reduced printing, scanning and faxing means more time freed up for Practice staff


Requests are delivered directly to your desktop through MedicalDirector

Quicker Payments

Streamlined process ensures you receive payment faster

What is the MedicalDirector UHG widget and how does it work?

UHG has partnered with MedicalDirector to develop a widget which provides the most streamlined, fast and secure electronic solution to manage all insurance medical information requests.

This solution is ideal as it allows practitioners to complete insurance medical information requests electronically, while still within the MedicalDirector clinic management system.

With the UHG widget, the medical information requests will be delivered directly to the practitioner’s sidebar in Medical Director, allowing the doctor to conveniently complete the request while being able to access relevant patient clinical information from within the Medical Director practice management system.

Learn more about making the UHG Widget for MedicalDirector part of your clinic

Frequently asked questions

How secure is it?

Electronic medical information requests through the MedicalDirector Widget are delivered over a secure channel using HTTPS with 256-bit encryption. In addition, the UHG widget requires that the doctor specifically authorise all actions, including viewing and opening medical information requests.

Where does the medical information request go once it has been submitted?

Once the information is submitted by the Doctor, the medical information is immediately transferred to UHG’s secure online platform, medEbridge®. Only UHG employees and the authorised insurer have access to the document in this environment.

Who can view the completed requests/documents that the doctor has submitted?

Only UHG employees and the authorised insurer of the patient will access the completed request on the UHG secure platform, medEbridge®. The completed request will not be passed onto any other party.

Can I print the request if Doctor does not want to complete this electronically?

No. If a doctor is unwilling to complete the request electronically please contact UHG and we can arrange to have the request completed via a paper request.

Can we save a copy of the completed report/file copy?

Upon a request being submitted by the Doctor, the Doctor can contact UHG via email or phone and UHG will send the completed report back to the doctor for your records.

Has the patient consented for their medical history to be transferred electronically?

All medical information requests have been sent to UHG from an insurer, and the patient will have completed an application for this insurance policy prior to UHG receiving the information request.

As part of this application process patients are required to provide authorisation (either electronically or hand signed) for release of their medical information to UHG and the insurer. Each request will have the patient’s authorisation attached to the electronic medical information request for the Doctor to view.

Will my work save if I save and close the request?

Yes. All information entered will be saved to the request if the request is saved and closed at any point during completion.

Can unauthorised parties view any of the patient’s medical information?

No. Only authorised users with login privileges (Doctors, Practice Managers etc) to your practices clinical system (MedicalDirector) have access to any and all patient medical information.

Get the UHG Widget for MedicalDirector for your practice today

Speak to a Provider Coordinator today to arrange registration and installation