1. Policy Statement
UHG is committed to the right to privacy and the protection of personal information in accordance with privacy laws and including compliance with the National Privacy Principles.
The UHG policy applies to the services and products offered by UHG and binds all our employees. Our health professionals, employees and contracted staff will be educated about the responsibilities of information collectors. All employees are required to sign an agreement that includes a confidentiality clause on commencement of employment. UHG also expects its service providers to have a similar policy in place.
2.What personal and sensitive information we collect
UHG collects personal and sensitive information about you when you interact with the company, either as a patient of High Street Medical Clinic, or by providing information to UHG, or when this information is provided to UHG by third parties, such as companies employing you, insurance companies, insurance brokers and financial planners, private medical insurers, financial institutions, medical service providers and similar organisations that are permitted to share this personal information.
Personal information includes information that will allow someone to identify or contact you. Examples include names, addresses, email addresses, phone and facsimile numbers. Sensitive information may include health information and financial information
3. How we collect personal and sensitive information
This personal and sensitive information is obtained in many ways including when you:
UHG collects your personal and sensitive information for the primary purpose of providing our services to you and/or providing information to our clients. UHG will only collect information that is necessary for the purposes for which it will be used and will not gather excessive or irrelevant information. UHG may use your personal and sensitive information for the secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. UHG will only use your sensitive information with your consent or where required or authorised by law.
Where practicable, we will collect personal information directly from you. If we collect information about you from someone else we will, whenever possible, we will make sure you know that we have done this.
4. How we use and disclose personal and sensitive information
UHG collects your personal and sensitive information to prove our services to you and/or provide information and services to our clients. UHG will only collect information that is necessary for these purposes.
UHG will use your personal and sensitive information to provide you with services and products that:
UHG will not disclose your personal and sensitive information to third parties unless:
UHG and High Street Medical Clinic health professional:
UHG manages the High Street Medical Clinic and in conducting its business makes its premises available to health service providers and supplies non-health services to those health service providers. The health service providers are not partners and are not in an employee-employer relationship and each health service provider is an independent contractor and not doing so as an agent or servant on behalf of UHG. All patient records at the High Street Medical Clinic are the property of UHG. All health service providers in the clinic have access to all the medical records. If a patient has any concerns about other health service providers at the clinic being able to see their records it should be discussed with the High Street Medical Clinic practice manager.
Our High Street Medical Clinic health service providers will do their best to make sure that the patients’ medical records:
5. Internet and Website Links
UHG website may contain links to other websites, which are provided solely as a convenience to you and not as an endorsement by UHG of the contents of other websites.
6. Data Security
UHG takes precautions to protect your information. Your information may be stored in hard copy documents or electronically.
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information, including the information we collect online.
Examples include using password to control and restrict access and locking idle computers.
Only relevant personnel are able to view information supplied to us by a third party.
7. Access and Correction
You may request access to the information UHG holds about you.
The procedure for gaining access is as follows:
In some circumstance, UHG may not be in a position to provide you access. Such circumstances include where:
If access is denied, a reason will be provided in writing.
If information has been collected on behalf of a third party, then you should approach the third party directly to release any information.
8. Complaints Resolution
UHG has a designated Privacy Officer. If at any time you have a privacy related issue or wish to make a complaint, please contact our Privacy Officer on the details below.
8.1 Complaints Resolution Process
UHG has a designated Privacy Officer. If at any time there is privacy related issue raised, either by external parties such as clients or internal parties such as employees, the matter must be directed to our Privacy Officer.
The Privacy Officer will manage the investigation of any concern raised and provide communication to relevant parties.
Internal or external parties can contact the Privacy Officer either by email at email@example.com or by phone on (03) 9692 7066.
Any UHG staff member who has breached this policy may face disciplinary action under the UHG Workplace Conduct policy.
Serious breaches may result in summary dismissal.
|Version number||Date||Version approved|
|3.0||May 2014||Manager: Nicky Carp
People & Culture: Amanda Wilson
|Version Review||Feb 2016||Marcus Waterreus, General Manager People and Culture|
|Version Review||Feb 2017||Marcus Waterreus General Manager People and Culture|