Life Insurance Solutions

A speedy policy outcome is one of the many reasons to choose UHG.

UHG is Australia’s only provider of integrated medical evidence solutions and complete outsourced new business and claims solutions for the life insurance industry. UHG has been a driving influence for innovation into Australia’s life insurance market since 2002 when it revolutionised the collection of Personal Medical Attendant Reports (PMARS) reducing the industry average cycle time from circa 35 business days to an average of 15. 

UHG’s solutions are customised through consultation with insurers, Advisers, dealer groups and fund administrators to assist them to achieve the following objectives:

  1. Faster end-to-end cycle times to complete policies and assess claims   
  2. Maximal completions and straight-through-processing rates
  3. Better operating efficiencies for administration, underwriting and claims
  4. Best intermediary and customer experiences
  5. Better cost controls for medical requirements whilst ensuring high data quality

UHG provides its Life Insurance Clients with a variety of customised solutions including:

  • A one-stop solution for all suspense requirements for new business -
    Case Study A
  • A complete new business solution for group risk insurance products
  • A solution to improve the claims process  

UHG can provide Advisers and Dealer Groups with a full support solution called Policy Express to streamline the application process -
Case Study B.

UHG proudly has links internationally with similar third party providers and has associations with the following industry bodies:

ALUCA – Australian Life underwriting & Claims Associations

AHOU – Association of Home Office Underwriters

AFA - Association of Financial Advisers

AMA – Australian Medical Association

RACGP – Royal Australian College of General Practitioners 

To enquire about how UHG can assist your business click here