Tele-Interviewing Services
Tele-interviewing
The most innovative way to collect information
Since UHG introduced this innovation to the Australian market in 2005, we have undertaken thousands of telephone interviews for a variety of insurers. Used for both underwriting new business and assessing claims faster
What is Tele-interviewing and its benefits?
- A telephone interview with an applicant, claimant, treating doctor or other relevant person to acquire information to underwrite risk or assess a claim.
- Fastest and most accurate way to collect information.
- Reduced policy acquisition and claims processing times.
- Provides superior customer service
- Better quality information
- Improved audit trail
- Reduced cost of acquiring new business
Why Choose UHG?
- Our tele-interviewers are experienced health professionals with medical knowledge, sensitivity, conversation skills and life insurance knowledge.
- Conveniently scheduled interviews to meet the requirements of your customers
- Robust call recording technology and processes
- Engineered for accuracy v Proven scalability and flexibility
- High quality interviews with QA
- Completed interview information can be delivered in multiple formats
- Fast turn-around times
What is TeleApp?
Completion of any part of the insurance application, usually the Personal Statement, directly with the applicant over the telephone by one of our health professionals. UHG has been providing this service since 2007. The proven benefits include:
- Positive experience for the applicant - easier process than ‘filling in forms’, often prefer dealing with anonymous party on phone
- Positive experience for the Adviser - easier and less time to submit new business
- Much of the embarrassment and frustration of the application process is removed from point of sale
- Significant time saving for Advisers per application- more time to sell
- Increased uptake of e- Apps
- Fully complete applications submitted first time including full drill-downs on disclosures
- Improved efficiency and speed as UHG able to immediately revert to collecting mandatory medical requirements
- Higher quality more objective underwriting data
- Lower rates of non-disclosure
- Improved quality and audit trail for future claims as all interviews are recorded
Testimonials
Financial planner from SA said re UHG’s TeleApp service
“The nurses from UHG have been doing a great job when calling our clients <to complete the personal statement>. They have been sending me a short e-mail to say that the interview has taken place and any other info to keep us in the loop... In summary, it gives me confidence that when I click submit a human is completing the job at the other end and then letting me know how it went.”
Financial planner from Vic said re UHG’s TeleApp
“UHG have provided a professional service to our firm and our clients… the telephone appointment has made it a much easier process for our clients”
Financial planner from NSW said re UHG’s TeleApp
“they are quick to complete the application and always advise us of the progress of the insurance… has assisted our firm because it frees up our time… no longer spend the majority of our time writing applications and dealing with outstanding insurance matters”
AMP’s Chief Underwriter Bernadene Gordon said
“UHG’s TeleDoctor service would free up a major roadblock in the underwriting process.....it is another vital tool in our underwriting armoury that is expected to help maximise efficiency and remove a major roadblock currently experienced in the industry. Already we have seen the turnaround time for these reports slashed to an average of 5 days”
Contact us to learn about our unique TeleApp, TeleDoctor, TeleSuspense services or how we may customise a solution to meet your needs.